Squeaky Clean Team Australia Pty Ltd

TERMS AND CONDITIONS FOR PROVISIONS OF SERVICES AND GOODS (“TERMS”)

Interpretation

In these Terms:

Agreement” means an agreement between the Company and Customer for the provision of Services.

Authorisation” means a quotation as set out in the written Authorisation to Carry Out the Service provided by the Company to the Customer in response to a Request for Services which sets out the Quotation Price and the details of the Services to which these Terms are annexed (if applicable);

Company” means Squeaky Clean Team Australia Pty Ltd ABN 27 614 170 679 trading as [Squeaky Clean Team] as named in the Authorisation;

Customer” means the Customer of Services to be supplied by the Company as detailed in the Authorisation;

Deposit” means the deposit amount set out in the Authorisation;

Goods” means the goods required to be purchased and supplied by the Customer to complete the Services;

Payment Dates” means the payment dates as specified on the Authorisation or as otherwise agreed in writing by the parties;

Quote” means the Quotation Price as adjusted by the Company in accordance with these

Terms as necessary;

Price” means the total amount payable for the Services as detailed in the Authorisation or as provided for in accordance with the rates set out in the Authorisation, including applicable GST, and any cost of delivery to the Customer;

Request for Services” means a request for services submitted by the Customer to the Company which details the Services requested by the Customer;

Services” means the Services and Goods to be supplied by the Company to the Customer as detailed in the Authorisation and includes any parts thereof; and

Website” means the Company’s website.

 

TERMS & CONDITIONS RELATING TO PROVISION OF SERVICES

PLEASE TAKE NOTICE OF OUR TERMS AND CONDITIONS PRIOR TO USING OUR SERVICES.

If you are not delighted with our service or the cleaning of your carpet or upholstery etc., simply tell us within 48hrs of job completion. We will reattend and re-clean, at no cost to you. No questions asked. We want happy clients!

Pricing

All quotes given by phone are subject to change on job inspection. Phone quotes are an estimate only & are based on average-sized rooms, couch seat size, etc. Unless advised by the client, the price given will be for our standard clean service.

For carpet cleaning, we charge by the m2. The area to be cleaned will be measured & the price confirmed before we commence a job. Please note, we charge for the whole room to be cleaned even if some areas are inaccessible due to furniture.   This is because furnished rooms take longer to clean.

Where there are stains we will need to confirm the price & likelihood of complete removal on inspection. Some stains require more than one go at cleaning. Our prices are subject to change if the carpet or the area requiring cleaning necessitates more work. We will determine this upon inspection.

Payment

Payment is required on job completion unless otherwise agreed. This can be via EFT, Credit Card or cash to the technician. All payments made with a Visa or Mastercard will incur a 1.5% and transaction fee (2% for American Express).

In the situation where we do not receive payment by the agreed payment deadline, the Squeaky Clean Team may charge an additional Administration Fee. This will include all costs relating to debt recovery.

We reserve the right to request a deposit of up to 50% for water damage restoration works undertaken. This also acts as security bond for the drying equipment required at your property.

Equipment Loaned to Client

Equipment loaned by the company for completion of the job remains the property of the Squeaky Clean Team at all times and must be looked after & returned on completion of the job. The client will be liable for the repair and or replacement cost of any equipment damaged or lost whilst on loan to them. All equipment is regularly tagged & tested.

Cancellation Fees & Surcharges

It’s possible for our customers to reschedule an appointment via email, or phone call.

If a customer needs to cancel or re-schedule, we ask that a minimum 24-hour notice be provided. Cancellation within 3 hours of a scheduled booking will incur our minimum call-out fee. This is currently $100.00.

The customer is responsible for making sure parking is available for our technicians. If there is a parking charge, we will pass this onto the customer. An additional surcharge may be charged if no parking is available nearby causing additional labour & time to access the job. An apartment surcharge may also apply for difficult access within apartment buildings.

Access to complete job

We must be granted access to the property to provide our services. If the customer is unable to be present during the appointment, they must provide us with keys for access. If prearranged with us, we are happy to collect keys locally for a small additional fee. Electricity and running water must be available at the property for services to be performed. By prior arrangement, we can supply our truck-mounted equipment to complete a job with no power. Our minimum carpet cleaning unit rate is $5.50/m2 to cover the additional running costs of this equipment. Please note the truck mount is only available where there is direct access to the property. The truck mount van cannot be parked on nature strips etc.

PLEASE NOTE Customers should safely put away all valuable items while we’re providing our services. They should also ensure that there is a clear area for us to work in with no potential hazards to cause tripping etc. by our technicians.

Claims & Complaints

We ask that clients confirm with the technician they’re satisfied on the completion of a job. Should any concerns or issues arise with the workmanship, they must be notified to our office within 48 hours of job completion.

We will not consider any refund claims after services have been performed and we have left the property.

Stain Removal

The first step in stain removal is the most important one, please contact one of our helpful team for sound advice before attempting any home stain removal remedies. It is very easy to ‘set’ stains. And remember, everything you read on the internet isn’t always true.

Squeaky Clean Team cannot guarantee that all stains will be removed upon cleaning. Stains derived from caustics, acids, and permanent dyes may be permanent stains that cannot be removed. Further, Squeaky Clean Team cannot be responsible for any pre-existing condition that is not apparent upon visual inspection. This concerns existing stains that may wick up the carpet when we steam clean. It also concerns urine odours which are embedded in carpet underlay.

If there has been a pet accident, we will recommend an antimicrobial wash to remove the urine smell or other odour.  However, please be aware that the severity of the odour, the age and the diet of the pet, will determine the outcome.  We do have several different processes to remove pet odours and we will be working hard to remove this odour, often we may need to treat the carpet or rug several times and this will be advised to you at the commencement of the service.

The customer must allow us to re-inspect or re-clean any inadequate work prior to arranging for a third party to provide services.

If it’s proven that we’ve caused any damage and we’re told within 48 hours, we will attempt to fix the issue. If we are not able to repair the item, we will provide compensation equal to the item’s monetary value. At our discretion an insurance claim may be lodged by us with regards to a client’s damaged property.

We recommend that customers avoid placing furniture on wet or damp carpets. Squeaky Clean Team will not be held responsible if any damage is caused by this (eg. from metal or wooden furniture legs.

We will not be held liable if existing damage cannot be cleaned or repaired by our staff. We recommend to our staff that they take photos of pre-existing damage to have on record with the job.

Please note, our company is fully insured for your peace of mind.

Special Offer Conditions

Any promotional offers cannot be combined with other offers or discounts. Promotional offers do not apply for minimum charges.

Terms and Conditions Relating to Company’s Website

Welcome to our website.

This website (located at www.squeakycleanteam.com.au trading as Squeaky Clean Team

Australia Pty Ltd (ABN 127 164 170 679) (“Squeaky Clean Team”, “we”, “us”).

Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and disclaimer which, together with our Privacy Policy, govern our relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

Your use of this website is subject to the following terms and conditions:

  1. USE OF OUR WEBSITE

The content of this website is for your general information and use only and is subject to change without prior notice. You can only ever use our website for lawful purposes (such as researching our goods and services or contacting us) in a manner consistent with the nature and purpose of the website, and in a way that doesn’t impact on anyone else’s use and enjoyment of the website. We have a zero-tolerance policy for users who conduct themselves unlawfully or encourage such conduct, who post any defamatory, obscene, offensive or scandalous material, harass or cause distress or inconvenience to any person, or disrupt the website. We reserve the right to ban any users who engage in such behavior.

You’re not permitted to change, add to, remove, deface, hack or otherwise interfere with our website or any material or content displayed on the website, or attempt to do any of those things. Unauthorized use of this website may be a criminal offence and/or give rise to a claim for damages.

  1. INTELLECTUAL PROPERTY

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, graphics, text, logos, button icons, video, images, audio clips, code, scripts, design elements and interactive features of the website, and is protected by copyright under the laws of Australia and through international treaties. Unless we say otherwise, all rights (including copyright) in the website are owned or controlled by us and are reserved by us.

Any reproduction of the website or website content is prohibited other than in accordance with these terms.

All designs, trademarks, service marks, and trade names are owned, registered, and/or licensed by us, save for any trademarks reproduced on this website that are not the property of or licensed to us, which are acknowledged on the website. As a user of our website, we grant you a worldwide, non-exclusive, royalty-free, revocable license to use our website in accordance with these terms, to copy and store the website and its content in your device’s cache memory, and to print pages from the website for your own personal and non-commercial use.

Except as outlined above, we don’t grant you any other rights whatsoever in relation to the website- all other rights are expressly retained and reserved by us and nothing you do on or in relation to the website will transfer any intellectual property or associated rights.

If you would like to share our website or social media content that’s freely available for re-use or is in the public domain, you are permitted to do so, as long as you attribute the same to us and link back to our website. If you’d like to share, re-publish or otherwise use our website or content in a way that you aren’t expressly authorised to do by these terms, please don’t hesitate to get in touch with us.

  1. SUBMISSIONS

We’ll sometimes ask our users to contribute content to our website or social media. Please note before you do so that any material you send to us (including any data, questions, comments, suggestions, ideas, designs, images, videos, audio, marks or other information) will be deemed to be non-confidential and non-proprietary unless you tell us otherwise. You authorise us to use it for any purpose, without compensation to you.

We maintain a blog on our website to keep you up to date with the latest in all things plumbing. As a website user, we may give you the opportunity to comment on our blog posts. Please note that we do regularly screen and review blog comments. We reserve the right to remove comments that we consider may not align with our brand values. You are expressly prohibited from posting any comment or content that is defamatory, offensive or otherwise inappropriate. You warrant that all information that you submit to us via our website is true and correct, to the best of your knowledge and information, and that you are the rightful owner of all intellectual property rights in such information.

We may also feature guest bloggers from time to time. We want you to know that we don’t necessarily endorse or support any views, opinions, standards, or information expressed in guest blogs and/or the comments section of our blog.

If you find something offensive or inappropriate, please don’t hesitate to get in touch with us and we’ll review the material to see whether it should be removed.

4. PRIVACY

We take your privacy seriously. All information we collect through your use of the website and how we use and disclose it is set out in our Privacy Policy, which is available on our website.

  1. LINKS TO OUR WEBSITE

If you would like to link to our website, please get in touch with us with your URL, a brief description of your website and why you want to establish a link. Please note that if we allow you to link to our website, we may impose certain terms or conditions.

If the nature or content of your website changes in any significant way after the authorised link is established, you must let us know and provide us with a new description of your website. If the change means that your website is no longer a good fit with ours, we may ask you to remove the link. Refusal will constitute a breach of these terms.

  1. LINKS FROM OUR WEBSITE TO OTHER WEBSITES

We may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. Please note that we include these links for your convenience, however, we don’t necessarily endorse or support the views, opinions, standards or information expressed on them. We have no control over the nature, content, and availability of those websites. For your own safety, please make sure you check the protocols and standards of the linked sites before using them.

  1. OUR USE OF COOKIES

We use cookies to monitor browsing preferences and to help us improve, promote, and protect our website and services. By continuing to use the website, you agree to our cookie policy. You can find out more information about our cookie policy in our Privacy Policy, which is available on our website.

  1. SECURITY

Our website is security assured by Micron21. We use our best endeavors to ensure the website is free of any malware, bugs, viruses, trojan horses, ransomware, or other harmful code or communications which may be transmitted to or through the website, including links to other sites.

  1. DISCLAIMER AND INDEMNITY

Nothing in these terms limits or excludes any rights, guarantees, warranties, representations, or conditions that you are entitled to by law that can’t be limited or excluded, including under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL).

Apart from that, to the extent permitted by law, we exclude all terms, guarantees, warranties, representations, or conditions as to the performance, accuracy, timeliness, completeness, or suitability of the information and materials found or offered on this website for any purpose which are not expressly stated in these terms. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies, or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

We will not be liable for any special, indirect, or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet any applicable consumer guarantee to which you are entitled under the ACL), loss of profit, or opportunity, or damage to goodwill arising out of or in connection with the website or these terms (including as a result of not being able to use the website), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. If we can’t exclude liability but we can limit it, we limit it to the maximum extent permitted under section

64A of the ACL. We make the website available to you, however, you use it at entirely your own risk, for which we will not be liable. Everything on the website is provided “as is” and “as available” – we don’t make any representations or warranties of any kind – and we exclude all liability for loss or damage you might suffer because of:

  • failures, errors, mistakes, inaccuracies, interruptions, defects, delays, viruses, lost, stolen, altered or misused data, unlawful third party conduct arising out of the website;
  • unsuitable or out of date information on the website (including third party material and advertisements on the website);
  • you or any other person acting or not acting, on any information;
  • personal injury or property damage of any nature resulting from your or any other person’s access to or use of the website;
  • any unauthorised access to or use of information or data, including personal and financial information, collected by us;
  • any interruption of transmission to or from the website;
  • any unauthorised access to or use of information or data, including personal and financial information, collected by us;
  • any malware (bugs, viruses, trojan horses, ransomware or other harmful code or communications) which may be transmitted to or through the website, including links to other sites;
  • costs incurred by you in using the website; and
  • links which are provided for your convenience.

It is your own responsibility to ensure that any services or information available through this website meet your specific requirements. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

  1. CHANGES TO TERMS

If we decide to change these terms (and we can do so at any time), we’ll post a copy of our revised terms on our website. Changes to the terms will take effect immediately on being published on the website. Your continued use of the website indicates your acceptance of the revised terms.

  1. SEVERANCE

If any part of these terms is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the terms will remain in force.

  1. NO AFFILIATION

Our website is not a part of the Facebook website, Facebook Inc, YouTube, Instagram,

Snapchat, Twitter, or Google, nor is it endorsed by or affiliated with any of those websites or their owners in any way.

  1. TERMINATION

The agreement between us constituted by your use of the website may be terminated at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, however, you will no longer be authorised to access the website.

  1. JURISDICTION

As we are based in Australia, these terms will be governed by the laws of Australia. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply, and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of Australia and courts of appeal from them.

This document was last updated: 23/08/21